Refund policy

Last updated: October 18, 2025

Thank you for shopping at MyDryStep.com
Please read this policy carefully before making a purchase.

1. All Sales Are Final

All items sold on MyDryStep.com are offered at special discounted prices.
Because of this, all sales are final — we do not accept returns, exchanges, or offer refunds under any circumstances.

Please review your order carefully before completing your purchase.

2. Defective or Damaged Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at 📧 info@mydrystep.com

Your order number
Photos or videos showing the defect or damage

Once verified, we will send a replacement item at no additional cost.
We do not issue refunds for damaged items — only replacements.

3. Lost or Missing Orders

If your order has not arrived within the estimated delivery timeframe, contact us at info@mydrystep.com.
We will investigate and, if confirmed lost, we will ship a replacement free of charge.

4. Contact Us

For any questions about this policy, please email us at:
📧 info@mydrystep.com

Summary

✅ Replacements are provided only for defective, damaged, or lost items.
❌ No refunds.
❌ No returns or exchanges.
❌ No order cancellations after payment.