Shipping policy

Last updated: October 18, 2025

At MyDryStep.com, we strive to deliver your orders safely. Please read this Shipping Policy carefully to understand how your orders are processed.

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1. Order Processing

• Orders are typically processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or holidays will be processed on the next business day.

• You will receive a confirmation email once your order is shipped.

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2. Shipping

• We ship all products from our suppliers overseas.

• Delivery times can vary widely due to shipping carrier delays, customs, and other factors outside our control.

• Because of this, we cannot guarantee exact delivery dates.

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3. Shipping Costs

Shipping costs are calculated at checkout based on your order and location.
Occasionally, we may offer free shipping promotions, which will be displayed on the website.

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4. Order Tracking

Once your order is shipped, you will receive a tracking number via email (if available).
Tracking may not always provide real-time updates, especially for international shipments.

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5. Shipping Address

Please ensure your shipping address is accurate and complete.
We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.

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6. Lost or Damaged Packages

If your package is lost or arrives damaged, contact us within 7 days of estimated delivery at:
📧 info@mydrystep.com

We will investigate and, if confirmed, provide a replacement at no additional cost.
We do not issue refunds for lost or damaged items—only replacements.

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7. International Shipping

Currently, MyDryStep.com ships only within the United States.

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8. Contact Us

For any questions about shipping, contact us at:
📧 info@mydrystep.com